1. Refund & Return Eligibility

At DIUQS, customers can request a return within 7 days of receiving their order.

Returns are accepted for eligible orders, including products that have been opened.

If you receive a wrong or damaged product, please contact us within the applicable return period.

2. When Can You Request a Return?

• You received the wrong product.
• The product arrived damaged.
• The product does not match your order.
• You want to return the product within the 7-day return period.

Please keep the product, accessories and packaging available when requesting a return so that your order can be properly verified.

3. Return Shipping

Return shipping is free.

If your return request is approved, DIUQS will arrange the applicable return process without charging you for return shipment.

4. Refund Policy

Refunds are available for eligible returned orders.

• Refunds are issued to the original payment method.
• Refund processing is completed within 2 days after the returned product is received and the return is approved.
• The time required for the amount to appear in your account may depend on your bank or payment provider.

5. Exchange Policy

Exchanges are available for eligible orders.

If you receive a wrong or damaged product, contact DIUQS within 7 days of receiving your order so that the appropriate return or exchange process can be arranged.

6. How to Request a Return

• Contact DIUQS within 7 days of receiving your order.
• Provide your order details and explain the reason for the return.
• For damaged or incorrect products, provide relevant photos or information when requested.
• Our team will review your return request and provide the next steps.
• After the returned product is received and the return is approved, your refund or exchange will be processed.

7. Cancellation Policy

Orders can be cancelled until they are shipped.

Once an order has been shipped, cancellation may no longer be available. In such cases, customers may use the applicable return process after delivery.

8. Cash on Delivery Orders

Cash on Delivery (COD) orders are subject to the same applicable return and cancellation terms stated in this policy.

COD orders can be cancelled before shipment. After shipment, the applicable return process will apply.

9. Important Information

All return and refund requests are subject to order verification.

Customers should provide accurate order information when contacting DIUQS regarding a return, refund or cancellation.

Refunds are processed only after the returned product has been received and the return has been approved.