1. Return Window

At DIUQS, you can request a return within 7 days of receiving your order.

Returns are accepted for eligible products even if the product has been opened.

2. When Can I Return My Order?

You may request a return in situations including:

• You received the wrong product.
• The product arrived damaged.
• You received a product that does not match your order.
• You simply wish to return the product within the applicable 7-day return period.

3. Opened Products

DIUQS accepts returns for opened products, provided the return request is made within the applicable 7-day return period.

Please keep the product, accessories and packaging available when requesting a return so the order can be properly verified.

4. Return Shipping

Return shipping is free.

If your return request is approved, DIUQS will arrange the applicable return process without charging you for return shipment.

5. Refunds

Refunds are available for eligible returned orders.

• Refunds are issued to the original payment method.
• Refund processing is completed within 2 days after the returned product is received and the return is approved.
• The time taken for the refunded amount to appear in your account may depend on your bank or payment provider.

6. Exchanges

Exchanges are available for eligible orders.

If you receive a wrong or damaged product, please contact DIUQS within the 7-day return period so the issue can be reviewed and the appropriate exchange or return can be arranged.

7. How to Request a Return

• Contact DIUQS within 7 days of receiving your order.
• Provide your order details and explain the reason for the return.
• For damaged or incorrect products, provide relevant photos or information when requested.
• Our team will review the request and provide the next steps.
• After the returned product is received and the return is approved, your refund or exchange will be processed.

8. Cancellation Before Shipping

Orders can be cancelled until they are shipped.

Once an order has been shipped, cancellation may no longer be available. In such cases, you may use the applicable return process after delivery.

9. Important Information

Return and refund requests are subject to order verification. Please provide accurate order information when contacting us.

Refunds can only be processed after the returned product has been received and the return has been approved.